Refund policy
Return and Refund Policy
Last Updated: September 10, 2026
Store Name: PatternLume
Website: https://patternlume.shop
📌 Digital Products
All products sold by PatternLume are digital products, including eBooks, guides, crochet patterns, templates, and digital bundles.
Because digital products are delivered electronically, all sales are final. We do not accept returns, exchanges, or refund requests after the product has been successfully delivered or downloaded.
📌 Refund Exceptions
We may issue a refund only in the following cases:
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You were charged more than once by mistake.
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You did not receive your purchased product.
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The download link is broken and our support team cannot resolve the issue.
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The purchased file is technically corrupted or unusable, and we cannot provide a working replacement.
📌 How to Request a Refund
If you believe you qualify for a refund under one of the exceptions above, please contact us within 7 days of purchase at:
Please include:
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Your order number.
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The email address used for the purchase.
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A brief explanation of the issue.
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Any relevant screenshots or details.
We will review your request and respond as soon as possible.
📌 Agreement
By completing a purchase on PatternLume, you acknowledge and agree to this Return and Refund Policy.